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Help Center

Need more information about a 1st CCU product or service?

Explore our Help Center for valuable tools and resources, or to get answers to your questions about navigating eServices.


1st CCU Anywhere FAQ’s

Answers to your online and mobile banking navigation and functionality questions.

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Online Credit Card Management

How to manage your 1st CCU credit card account with our secure online management platform.

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General FAQ’s

Answers to your general questions about 1st CCU accounts and services.

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Fraud Prevention

Knowledge is power! Protect yourself from scams and identity theft by reading these tips.

Fraud Tips

1st Rewards Checking FAQ’s

Look here if you have questions regarding qualifications for the 1st Rewards Checking account.

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Looking For Your Tax Documents?

Account holders receive a Tax Document if they:

  • Earn $10 or more in dividends during the calendar year
  • Pay $600 or more in mortgage interest during the calendar year
  • If you are signed up for eStatements you'll receive your Tax Documents electronically. They are made available later in January. You'll receive an email when the documents are ready for you to view.
    • Log into 1st CCU Anywhere and access your account. Select 'Documents' from the menu or the short button. Tap the 'Tax Statements' button, then click or tap the bolded Form name to view or download the PDF document
  • If you don't get eStatements your Tax Document(s) will be mailed by January 31st

Who Belongs To 1st CCU?

People like you!  And your neighbors, friends, teachers, students, local business owners, nurses, farmers, factory workers, and more! If you're a fan of great rates, fewer fees, and friendly local service we invite you to join 1st CCU. You'll fit right in!

Who Can Join 1st CCU?

Anyone who lives or works in Monroe, La Crosse, Trempealeau, Jackson, Buffalo, Eau Claire, Clark, Wood, Juneau, Adams, Sauk, Richland, Vernon or Crawford County is eligible to join 1st CCU. Members of your immediate family are also eligible to join.

(Immediate family includes the spouse, parent, children, stepparents, stepchildren, grandparents and grandchildren of each person eligible to be a member of the Credit Union) 

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