FAQ
- Can I access account activity if I don't have an internet connection?
- How can I get my paycheck deposited directly into my account?
- I want to authorize a recurring automatic payment from my account.
- What products and services does 1st Community Credit Union offer?
- How do I order more checks for my share draft checking account?
- What if I forget my PIN to my Debit Card?
- How can I switch my accounts to 1st CCU?
- What are your hours of operation?
- Bill Pay is giving me an error message 'Cookies are Disabled'.
- I have 1st Rewards Checking - Why wasn't the ATM fee in my Savings account refunded?
- I have set up automatic loan payments to come out of my account. Last week I came in and made the payment in person, so why did the automatic payment still came out of my account?
Yes, we offer the PATT (Personal Automated Telephone Teller) System. You may use this free telephone service to access your account 24 hours a day, seven days a week in the privacy of your home, office, or automobile. The system allows you to transfer between accounts, check your account balance, and more!
We encourage direct deposits because they are a convenient way to receive and pay funds. When setting up direct deposit, it is CRITICAL that you give your account number using the correct format because an incorrect account number may cause your deposit to be delayed or returned.
- Log into 1st CCU Anywhere Online Banking or log into the 1st CCU Anywhere Mobile App.
- Click into the account you want your direct deposit to go into.
- Look for the 'Detail' section within your account. You will see a 14-digit or 10-digit account number.
(see example of the Details section of an account in 1st CCU Anywhere - if you opened the account prior to March 2017 you may have a 10-digit account number, if you opened the account after March 2017 you may have a 14-digit account number)
- Under the account number you will also see 1st CCU's Routing Number, which you also need to provide when authorizing direct deposits.
- Provide the account number and routing number on the paperwork you need to submit to authorize your employer or other entity to make direct deposits of funds into your account.
Please feel free to contact 1st Community Credit Union for assistance by calling 888-706-1228 if you have questions about authorizing a direct deposit. We would be happy to confirm the account number to insure that you are using the correct format.
Automatic Clearing House (ACH) withdrawals are set up through the merchant, utility company, or organization that you authorize to receive funds from your account. Failure to give the correct account number, in the correct format, could result in delayed or even rejected Automatic Transactions.
Please also note that if you set up automatic withdrawal transactions from your account and you need to stop the automatic withdrawal, you should first contact the company that you authorized to do the withdrawal and tell them to stop payment.
- Log into 1st CCU Anywhere Online Banking or log into the 1st CCU Anywhere Mobile App.
- Click into the account you want your automatic withdrawal to come out of (i.e. Share Draft Checking)
- Look for the 'Detail' section within your account. You will see a 14-digit or 10-digit account number.
(see example of the Details section of an account in 1st CCU Anywhere - if you opened the account prior to March 2017 you may have a 10-digit account number, if you opened the account after March 2017 you may have a 14-digit account number)
- Under the account number you will also see 1st CCU's Routing Number, which you also need to provide when authorizing automatic withdrawals.
- Provide the account number and routing number on the paperwork you need to submit to the merchant, utility company, or other organization whom you are authorizing to automatically withdraw funds from your account.
Please feel free to contact 1st Community Credit Union for assistance by calling 888-706-1228 if you have questions about authorizing an automatic withdrawal. We would be happy to you.
- Home Loans
- Construction Loans
- Land Loans
- Home Equity Loans/Lines of Credit
- Rural Development Loans
- VA Loans
- Mobile Home Loans
- Auto and Truck Loans
- Boat Loans
- Motorcycle Loans
- Recreational Vehicle Loans
- Motorhome, RV, and Camper Loans
- Personal Loans
- Commercial Loans
- Agriculture Loans
- Equipment Loans
- Credit Cards
- 1st Rewards Checking
- Regular Checking
- Debit Cards
- Share Savings
- Share Certificates
- Jumbo Certificates
- IRAs
- Money Market Accounts
- Youth Savings Accounts
- Christmas Club Accounts
- eStatements
- 1st CCU Anywhere Online Banking
- 1st CCU Anywhere Mobile App
- Mobile Deposit Capture
- Online Bill Pay
- Online Credit Card Account Management
- E-Alerts
- Safe Deposit Boxes
- Payroll Deduction
- Free Notary Service
- ACH Direct Deposit
- ACH Bill Paying
- Money Orders
- Overdraft Protection & Courtesy Pay
- Drive-Up Window
- Drive-Up Night Deposit
- Copy Service
- Fax Service
- Car Valuation Guide
- 24-Hour Telephone System
You may order more checks within Online Banking, in the Mobile App, in person at 1st CCU, or order by phone at 888-706-1228. To order within 1st CCU Anywhere Online or Mobile Banking please follow the steps below:
- Log into 1st CCU Anywhere (Online Banking or the Mobile App)
- Click to go into your Checking account
- Select the "Order Checks" quick-access button. This button takes you to the online check ordering website.
- The online check ordering website system will populate your account information if possible, or you can fill in the fields.
- If the information populates for you please be sure to verify that it is correct. Follow the prompts to complete the check order.
- When checking out, please pay special attention so that you are choosing the shipping option that is most timely and cost-effective for your needs.
If you need to make changes to your address or check style please contact 1st CCU for assistance by calling 888-706-1228.
If you have forgotten your Debit Card 4-digit PIN, please follow these steps:
- Call 1-866-985-2273
- For security purposes you must call from (or be able to verify) the phone number you have on file with 1st CCU
- PIN may be changed one in a 24-hour period
- You will be prompted to use your touchtone phone to enter authenticating information
- If the information you enter matches the information in the system you will be prompted to enter your chosen 4-digit PIN
- Your new PIN will be effective immediately
- This service is free and is available 24/7 for your convenience
Opening a new primary membership account is a good first step, and it's easy with our online membership application! Open An Account Online Now
Once your account is opened you can bring everything over to your 1st CCU account with the help of our Switch Kit .
1st CCU has been made aware that Bill Pay subscribers using Safari version 13.0.4 receive a 'Cookie are Disabled' message when accessing Bill Pay through Online Banking. Even when ensuring browser settings are set correctly, using this version will not work. Those receiving this error are urged to try using a different browser such as Chrome, Firefox, or Edge.
There is a workaround for this issue if you are unable to use a different browser. You will need to perform the following steps:
- With the Safari browser window open select Safari from the menu and select Preferences
- When the Preferences window appears, Click Privacy
- In the Website tracking area, check Prevent cross-site tracking
- With the Privacy window still open uncheck Prevent cross-site tracking
- Close the Preferences window
- Attempt to access Bill Pay
This should clear the 'Cookies are Disabled' error in Safari 13.0.4; HOWEVER, please note that these steps will need to be performed every time you relaunch Safari. Technical support vendors are researching this issue to find a more optimal solution. You still have the option of downloading and using Chrome or Firefox to avoid this issue in Safari 13.0.4
I have 1st Rewards Checking and I qualified to receive foreign ATM refunds last month. Why wasn't the ATM fee for my withdrawal from Savings refunded?
Our processing system looks at transactions on your 1st Rewards Checking only, and will refund only the ATM fees you have been charged for foreign ATM withdrawals from your 1st Rewards Checking (up to $20). If you are withdrawing funds from your Savings at an ATM that is going to charge you a fee, you may want to consider first transferring the funds from your Savings to your 1st Rewards Checking account before you initiate the ATM withdrawal.
I have set up automatic loan payments to come out of my account. Last week I came in and made the payment in person, so why did the automatic payment still came out of my account?
When you sign the form to authorize payment transfers to your loan, the transfers are set up in the system to happen on the day(s) you request and those payments happen automatically. The system will not check to see if a payment has already been made to the loan during the month. If you would like to make a change to your scheduled automatic payment transfers please contact 1st CCU to submit a revised authorization form.