FAQ
- Can I access account activity if I don't have an internet connection?
- How can I get my paycheck deposited directly into my account?
- I want to authorize a recurring automatic payment from my account.
- What products and services does 1st Community Credit Union offer?
- How do I order more checks for my share draft checking account?
- What if I forget my PIN to my Debit Card?
- How can I switch my accounts to 1st CCU?
- What are your hours of operation?
- Bill Pay is giving me an error message 'Cookies are Disabled'.
- I have 1st Rewards Checking - Why wasn't the ATM fee in my Savings account refunded?
- I have set up automatic loan payments to come out of my account. Last week I came in and made the payment in person, so why did the automatic payment still came out of my account?
- Log into 1st CCU Anywhere Online Banking or log into the 1st CCU Anywhere Mobile App.
- Click into the account you want your direct deposit to go into.
- Look for the 'Detail' section within your account. You will see a 14-digit or 10-digit account number.

- Under the account number you will also see 1st CCU's Routing Number, which you also need to provide when authorizing direct deposits.
- Provide the account number and routing number on the paperwork you need to submit to authorize your employer or other entity to make direct deposits of funds into your account.
Please feel free to contact 1st Community Credit Union for assistance by calling 888-706-1228 if you have questions about authorizing a direct deposit. We would be happy to confirm the account number to insure that you are using the correct format.
- Log into 1st CCU Anywhere Online Banking or log into the 1st CCU Anywhere Mobile App.
- Click into the account you want your automatic withdrawal to come out of (i.e. Share Draft Checking)
- Look for the 'Detail' section within your account. You will see a 14-digit or 10-digit account number.

- Under the account number you will also see 1st CCU's Routing Number, which you also need to provide when authorizing automatic withdrawals.
- Provide the account number and routing number on the paperwork you need to submit to the merchant, utility company, or other organization whom you are authorizing to automatically withdraw funds from your account.
Please feel free to contact 1st Community Credit Union for assistance by calling 888-706-1228 if you have questions about authorizing an automatic withdrawal. We would be happy to you.
- Home Loans
- Construction Loans
- Land Loans
- Home Equity Loans/Lines of Credit
- Rural Development Loans
- VA Loans
- Mobile Home Loans
- Auto and Truck Loans
- Boat Loans
- Motorcycle Loans
- Recreational Vehicle Loans
- Motorhome, RV, and Camper Loans
- Personal Loans
- Commercial Loans
- Agriculture Loans
- Equipment Loans
- Credit Cards
- 1st Rewards Checking
- Regular Checking
- Debit Cards
- Share Savings
- Share Certificates
- Jumbo Certificates
- IRAs
- Money Market Accounts
- Youth Savings Accounts
- Christmas Club Accounts
- eStatements
- 1st CCU Anywhere Online Banking
- 1st CCU Anywhere Mobile App
- Mobile Deposit Capture
- Online Bill Pay
- Online Credit Card Account Management
- E-Alerts
- Safe Deposit Boxes
- Payroll Deduction
- Free Notary Service
- ACH Direct Deposit
- ACH Bill Paying
- Money Orders
- Overdraft Protection & Courtesy Pay
- Drive-Up Window
- Drive-Up Night Deposit
- Copy Service
- Fax Service
- Car Valuation Guide
- 24-Hour Telephone System
- Log into 1st CCU Anywhere (Online Banking or the Mobile App)
- Click to go into your Checking account
- Select the "Order Checks" quick-access button. This button takes you to the online check ordering website.
- The online check ordering website system will populate your account information if possible, or you can fill in the fields.
- If the information populates for you please be sure to verify that it is correct. Follow the prompts to complete the check order.
- When checking out, please pay special attention so that you are choosing the shipping option that is most timely and cost-effective for your needs.
- Call 1-866-985-2273
- For security purposes you must call from (or be able to verify) the phone number you have on file with 1st CCU
- PIN may be changed one in a 24-hour period
- You will be prompted to use your touchtone phone to enter authenticating information
- If the information you enter matches the information in the system you will be prompted to enter your chosen 4-digit PIN
- Your new PIN will be effective immediately
- This service is free and is available 24/7 for your convenience
- With the Safari browser window open select Safari from the menu and select Preferences
- When the Preferences window appears, Click Privacy
- In the Website tracking area, check Prevent cross-site tracking
- With the Privacy window still open uncheck Prevent cross-site tracking
- Close the Preferences window
- Attempt to access Bill Pay
I have 1st Rewards Checking and I qualified to receive foreign ATM refunds last month. Why wasn't the ATM fee for my withdrawal from Savings refunded?
Our processing system looks at transactions on your 1st Rewards Checking only, and will refund only the ATM fees you have been charged for foreign ATM withdrawals from your 1st Rewards Checking (up to $20). If you are withdrawing funds from your Savings at an ATM that is going to charge you a fee, you may want to consider first transferring the funds from your Savings to your 1st Rewards Checking account before you initiate the ATM withdrawal.
When you sign the form to authorize payment transfers to your loan, the transfers are set up in the system to happen on the day(s) you request and those payments happen automatically. The system will not check to see if a payment has already been made to the loan during the month. If you would like to make a change to your scheduled automatic payment transfers please contact 1st CCU to submit a revised authorization form.