FAQ


Can I access account activity if I don't have an internet connection?
Yes, we offer the PATT(Personal Automated Telephone Teller) System. When you sign up for electronic access, you may use this free telephone service to access your account 24 hours a day, seven days a week in the privacy of your home, office, or automobile. The system allows you to transfer between accounts, check your account balance, and more! 

I signed up for PATT but I can't remember the codes.
Get 24-Hour Account Access at the tip of your finger by phoning 1-866-876-7288.
  1. Enter your eight-digit Account Number, followed by the # sign
  2. Enter the number 7, then your access code, followed by the # sign (if you have forgotten your account number or access code, please call 1st CCU)
  3. Enter the code for the service you desire, followed by the # sign

PATT Codes:

  • 17 Account Balance Inquiry
  • 22 General Transfer
  • 23 Cross Account Transfer
  • 51 Draft Clearing Inquiry
  • 52 Draft Clearing History
  • 53 ATM Transaction History
  • 54 ACH Transaction History
  • 55 Deposit History Inquiry
  • 59 General History Inquiry
  • 90 Hours of Operation

How can I get my paycheck deposited directly into my account?
We encourage direct deposits because they are a convenient way to receive and pay funds. When setting up direct deposit, it is CRITICAL that you give your account number using the correct format because an incorrect account number may cause your deposit to be delayed or returned. You must give your entire 10-digit account number when authorizing automatic deposits. Please feel free to contact 1st Community Credit Union for assistance - we would be happy to confirm the account number to insure that you are using the correct format. 
For a Direct Deposit To Your Checking Account:  Give our routing number and your checking account number - you'll find both numbers located at the bottom of your checks. Our routing number is 275981909. Your checking account number will be a 10-digit number located at the bottom of your checks, usually beginning with 70. For example: 7010000009 or 7020000009
For a Direct Deposit To Your Savings Account: Give our routing number and your savings account number. Our routing number is 275981909. Your savings account number is a 10-digit number and is listed on your quarterly statements. For example: 1000000900 or 2000000900. 


I want to authorize a recurring automatic payment from my account.
Automatic Clearing House (ACH) withdrawals are set up through the merchant, utility company, or organization that you authorize to receive funds from your account. Please note that if you set up automatic withdrawal transactions from your account and you need to stop the automatic withdrawal, you should first contact the company that you authorized to do the withdrawal and tell them to stop payment.
For Automatic Withdrawal From Your Checking Account: Give our routing number and your checking account number. You'll find both numbers located at the bottom of your checks. Our routing number is 275981909. Your checking account number will be a 10-digit number located at the bottom of your checks, usually beginning with 70. For example: 7010000009 or 7020000009
For Automatic Withdrawal From Your Savings Account: Give our routing number and your savings account number. Our routing number is 275981909. Your savings account number is a 10-digit number and is listed on your quarterly statements. For example: 1000000900 or 2000000900.


What products and services does 1st Community Credit Union offer?
  • Equipment Loans
  • Auto and Truck Loans
  • Real Estate Loans
  • Construction Loans
  • Land Loans
  • Home Improvement Loans
  • Home Equity Loans
  • Rural Development Loans
  • VA Loans
  • Mobile Home Loans
  • Boat Loans
  • Motorcycle Loans
  • Recreational Vehicle Loans
  • Motorhome, RV, and Camper Loans
  • Personal Loans
  • Kwik Cash Loans
  • Commercial Loans
  • Agriculture Loans
  • Student Auto Loans
  • Credit Cards
  • Free Share-Draft Checking
  • Fee-Free Debit Card
  • Share Savings
  • Share Certificates
  • IRAs
  • Money Market Accounts
  • Youth Savings Accounts
  • Christmas Club Accounts
  • eStatements
  • Online Bill Pay
  • Online Credit Card Account Management
  • E-Alerts
  • Safe Deposit Boxes
  • Payroll Deduction
  • Free Notary Service
  • ACH Direct Deposit
  • ACH Bill Paying
  • Money Orders
  • Overdraft Protection
  • Drive-Up Window
  • Drive-Up Night Deposit
  • Copy Service
  • Fax Service
  • Car Valuation Guide
  • 24-Hour Telephone System

How do I order more checks for my share draft checking account?
You may order more checks in person, by phone, or you may order them online. To place an order online you will need the Order Identification Number and Check Number found on your check reorder form. You may not order online if you are making changes from your previous order. Please contact a Member Service Representative by phone or in person to make changes to your address or check style. 


What if I forget my PIN to my Debit Card?
Please follow these steps:
  • Call 1-866-985-2273
  • For security purposes you must call from (or be able to verify) the phone number you have on file with 1st CCU
  • PIN may be changed one in a 24-hour period
  • You will be prompted to use your touchtone phone to enter authenticating information
  • If the information you enter matches the information in the system you will be prompted to enter your chosen 4-digit PIN
  • Your new PIN will be effective immediately
  • This service is free and is available 24/7 for your convenience

How can I switch my accounts to 1st CCU? 
It's as easy as clicking here to inquire about membership, and then make us your primary financial institution with the help of our Switch Kit


What are your hours of operation?
Click here to view our hours.