Can I access account activity if I don't have an internet connection?
Yes, we offer the PATT (Personal Automated Telephone Teller) System. You may use this free telephone service to access your account 24 hours a day, seven days a week in the privacy of your home, office, or automobile. The system allows you to transfer between accounts, check your account balance, and more!

How can I get my paycheck (or Tax Refund) deposited directly into my account?
We encourage direct deposits because they are a convenient way to receive and pay funds. When setting up direct deposit, it is CRITICAL that you give your account number using the correct format because an incorrect account number may cause your deposit to be delayed or returned. Please feel free to contact 1st Community Credit Union for assistance by calling 888-706-1228. We would be happy to confirm the account number to insure that you are using the correct format.

I want to authorize a recurring automatic payment from my account.
Automatic Clearing House (ACH) withdrawals are set up through the merchant, utility company, or organization that you authorize to receive funds from your account. Please note that if you set up automatic withdrawal transactions from your account and you need to stop the automatic withdrawal, you should first contact the company that you authorized to do the withdrawal and tell them to stop payment.
  • You will need to provide 1st CCU's routing number, which is 275981909.  

  • If you are setting up an automatic withdrawal from your checking account, and if you order your checks through 1st Community Credit Union, you may provide the middle set of numbers located on the bottom of your checks after the routing number as your account number. (TIP:  The last few numbers at the bottom are the check number, which you should not provide; use the series of digits between the routing and check numbers)

  • If you order your checks from an outside company rather than 1st CCU please feel free to contact 1st CCU for assistance with getting the correctly formatted account number for setting up an automatic transaction.

  • Failure to give the account number in the correct format can result in delayed or even rejected Automatic Transactions. 1st CCU is happy to provide you with the correct account format during business hours, simply call 888-706-1228 for assistance.

  • For recurring automatic transactions from your Savings Account, please contact 1st CCU at 888-706-1228 for assistance with getting the correctly-formatted savings account number.

What products and services does 1st Community Credit Union offer?
  • Home Loans
  • Construction Loans
  • Land Loans
  • Home Equity Loans/Lines of Credit
  • Rural Development Loans
  • VA Loans
  • Mobile Home Loans
  • Auto and Truck Loans
  • Boat Loans
  • Motorcycle Loans
  • Recreational Vehicle Loans
  • Motorhome, RV, and Camper Loans
  • Personal Loans
  • Commercial Loans
  • Agriculture Loans
  • Equipment Loans
  • Credit Cards
  • 1st Rewards Checking
  • Regular Checking
  • Debit Cards
  • Share Savings
  • Share Certificates
  • Jumbo Certificates
  • IRAs
  • Money Market Accounts
  • Youth Savings Accounts
  • Christmas Club Accounts
  • eStatements
  • Online Banking
  • Mobile App/Mobile Banking
  • Mobile Deposit Capture
  • Online Bill Pay
  • Online Credit Card Account Management
  • E-Alerts
  • Safe Deposit Boxes
  • Payroll Deduction
  • Free Notary Service
  • ACH Direct Deposit
  • ACH Bill Paying
  • Money Orders
  • Overdraft Protection & Courtesy Pay
  • Drive-Up Window
  • Drive-Up Night Deposit
  • Copy Service
  • Fax Service
  • Car Valuation Guide
  • 24-Hour Telephone System

How do I order more checks for my share draft checking account?
You may order more checks in person, by phone, or you may order them online. To place an order online please log into Online Banking and click on 'Order Checks' in the sub-menu. The system will populate your account information if possible, or you can fill in the fields. If the information populates for you please be sure to verify that it is correct, then choose the shipping option that is most timely and cost-effective for your needs.
If you would like to order checks in person or via phone please contact a Member Service Representative. You may also contact a Member Service Rep by calling 888-706-1228 if you need to make changes to your address or check style.

What if I forget my PIN to my Debit Card?
Please follow these steps:
  • Call 1-866-985-2273
  • For security purposes you must call from (or be able to verify) the phone number you have on file with 1st CCU
  • PIN may be changed one in a 24-hour period
  • You will be prompted to use your touchtone phone to enter authenticating information
  • If the information you enter matches the information in the system you will be prompted to enter your chosen 4-digit PIN
  • Your new PIN will be effective immediately
  • This service is free and is available 24/7 for your convenience

How can I switch my accounts to 1st CCU?
It's as easy as clicking here to join 1st CCU , and then make us your primary financial institution with the help of our Switch Kit .

What are your hours of operation?

Bill Pay is giving me an error message 'Cookies are Disabled'.
1st CCU has been made aware that Bill Pay subscribers using Safari version 13.0.4 receive a 'Cookie are Disabled' message when accessing Bill Pay through Online Banking. Even when ensuring browser settings are set correctly, using this version will not work. Those receiving this error are urged to try using a different browser such as Chrome, Firefox, or Edge.
There is a workaround for this issue if you are unable to use a different browser. You will need to perform the following steps:
  1. With the Safari browser window open select Safari from the menu and select Preferences
  2. When the Preferences window appears, Click Privacy
  3. In the Website tracking area, check Prevent cross-site tracking
  4. With the Privacy window still open uncheck Prevent cross-site tracking
  5. Close the Preferences window
  6. Attempt to access Bill Pay
This should clear the 'Cookies are Disabled' error in Safari 13.0.4; HOWEVER, please note that these steps will need to be performed every time you relaunch Safari.  Technical support vendors are researching this issue to find a more optimal solution. You still have the option of downloading and using Chrome or Firefox to avoid this issue in Safari 13.0.4


I have 1st Rewards Checking and I qualified to receive foreign ATM refunds last month. Why wasn't the ATM fee for my withdrawal from Savings refunded?

Our processing system looks at transactions on your 1st Rewards Checking only, and will refund only the ATM fees you have been charged for foreign ATM withdrawals from your 1st Rewards Checking (up to $20).  If you are withdrawing funds from your Savings at an ATM that is going to charge you a fee, you may want to consider first transferring the funds from your Savings to your 1st Rewards Checking account before you initiate the ATM withdrawal.

I have set up automatic loan payments to come out of my account. Last week I came in and made the payment in person, so why did the automatic payment still came out of my account?

When you sign the form to authorize payment transfers to your loan, the transfers are set up in the system to happen on the day(s) you request and those payments happen automatically. The system will not check to see if a payment has already been made to the loan during the month. If you would like to make a change to your scheduled automatic payment transfers please contact 1st CCU to submit a revised authorization form.

Accessibility: If you have difficulty accessing this webpage or any element of 1st Community Credit Union's website, please call us at 888-706-1228 or email us at Send Mail and we will work with you to provide the information you seek through a communication method that is accessible to you. 1st CCU is actively taking steps to further enhance the accessibility of our website.