Never Give Out Your Online Banking Credentials
Anyone who asks you for your Online or Mobile Banking user name and password does NOT have your best interests in mind. This is an indicator of a scam. In addition, never share the authentication code you receive for a new login to your account. An authentication code is sent via text or phone call as a result of a new login to your account. If you share the code with someone, it allows them to log in as well.
Remember that scammers create a sense of urgency to get you to disclose sensitive information or account numbers to them. They may use a script that makes the conversation sound legitimate. It could go something like this:
- "We have detected an attempt to use your card, did you do this transaction?"
- "To verify that I am speaking to the right person, what is your account number?"
- "We'll need to reset your online banking password, what is your user name?"
- "We've sent a verification code to your phone, please read the code back to us."
- "We'll block your card's PIN so the card cannot be used again. What is the PIN?"
Once a scammer has your online banking credentials, they can quickly log into your online banking and transfer funds from your savings to your checking, then fraudulently set up Cash App, Pay Pal, Online Bill Pay, or similar transactions to send money from your checking account to themselves using a fake company name, etc. They also change your password so that YOU cannot log in.
Ways To Protect Yourself:
- It bears repeating: Never, ever give your Online or Mobile Banking user name and password to anyone. Don't give out your account number, your debit or credit card number (including your PIN or the 3-digit security code from the back of the card), or any other sensitive information.
- Don't automatically assume that the person calling, texting, or emailing you is from your financial institution (even if the financial institution's name comes up on your Caller ID).
- If you receive a call claiming to be from 1st Community Credit Union and you have never dealt with that employee before or you weren't expecting a call from 1st CCU, it is wise to take the caller's name, then hang up and call the credit union directly and ask for that employee. The toll-free number is 888-706-1228 during regular business hours.
- Consider adding a Secret Password to your account. This is something you set up with a Member Service Representative. The Secret Password is added to your account and any time you perform a transaction, or when you call the credit union to discuss your account, you must give the Password to authenticate that you are who you say you are. It's a simple way to keep scammers from trying to impersonate you via phone.
- Set up eAlerts. 1st CCU Anywhere has Alerts available so you are notified of activity on your account.
- Stay informed of tactics used by scammers via phone, email, text, etc. See additional fraud info
- If you have fallen victim to a scam, contact your financial institution immediately.
IMPORTANT REMINDER: Your Credit Union Won't Ask For Sensitive Information: We will NEVER ask for your password, your card's PIN, or the authentication code you receive for logging into 1st CCU Anywhere Online & Mobile banking. Those are credentials that should be known by ONLY YOU. When you call the credit union, we DO ask questions to verify your identity, so we know that we are speaking to the authorized owner of the account or the card, but the verification questions we ask do not include the type of sensitive data described above.
DID YOU KNOW...
YOU CAN LOCK AND UNLOCK YOUR 1ST CCU DEBIT AND CREDIT CARD IN 1ST CCU ANYWHERE ONLINE AND MOBILE BANKING
- To lock your Debit card, simply log into 1st CCU Anywhere, locate the Card Management tile and tap on your current Debit card to open up the management screen, then tap the toggle to lock or unlock your card.
- To lock your Credit card, log into 1st CCU Anywhere and click on your Credit Card in the account summary, then select 'Credit Card' to access the Credit Card Online Management system. On the Card Summary screen you'll find a credit card image. When the box on the card image is Green, your card is unlocked and ready to use. When it is Red, your card is locked. Tap the green box to lock your card, tap the red box to unlock it.
- Card Lock & Unlock functionality is another tool in your toolbox for keeping your funds secure.
RECENT SCAMS IN 2023
PHONE SCAMMERS CLAIMING TO BE 1ST CCU
1st Community Credit Union is aware of recent scam phone calls in our area, with the caller fraudulently claiming to be from the credit union "Fraud Department". They ask for sensitive information like the ones described above.
Remember: If you receive a call claiming to be from 1st Community Credit Union and you have never dealt with that employee before or you weren't expecting a call from 1st CCU, it is wise to take the caller's name, then hang up and call the credit union directly and ask for that employee. The toll-free number to
ONLINE EMPLOYMENT PHONE SCAM
This type of scammer posts a job opportunity to work online (for example, a freelance position). Once they tell you you've got the job, they ask for your Online or Mobile banking user name and password so they can set up a direct deposit of your paychecks.
In another version of an employment scam, the job responsibilities include receiving funds into your account and then using those funds to send Western Union wires or purchase bitcoin. The employer may ask that you provide them with your online banking user name and password so they can 'track' the transactions they are paying you to perform. This is a scam.
Remember: YOU are the only person who should ever have access to your accounts via Online or Mobile banking.
Thank you for being a valued member of 1st Community Credit Union