Online Banking

1st CCU's Computer Upgrade will take place at the end of February. eServices, including Online Banking, will be unavailable from 6:00 PM Central Time on Friday, February 24th through Monday, February 27th.
On Tuesday, February 28th we will be open for business and members will be able to log into our new Online Banking system. The new system is a convenient way to manage the funds in all of your accounts and we've also added a few self-service enhancements:
  • View Account Balances, History, and Cleared Check Images
  • Transfer Funds & Make Loan Payments
  • View Your eStatements, Log Into Bill Pay, Order Checks
  • Access Your Credit Card Online Management System
  • Set Up E-Alerts, Get An Estimated Loan Payoff Quote
  • Send A Secure Message To 1st CCU
  • Change Your Address or Apply For A Loan
  • Secure Multi-Factor Authentication & 246-Bit Encryption

Here is a sneak peek of our new Online Banking:

The navigation links have been moved to the top of the screen. The tabs under the logo will provide access to the services you have enrolled in such as Bill Pay, eStatements and Credit Card AccessPoint. The sub-tabs under each main tab will provide additional navigation for viewing account activity, transferring funds, etc. Anytime you want to get back to the main screen you will click on the Online Banking tab to the far left.



By clicking the Services tab you will have access to self-service options such as setting up eAlerts, submitting a Change of Address form, applying for a loan, and more.



CHANGES TO BE AWARE OF:

DURING THE COMPUTER UPGRADE THE SYSTEM WILL CONVERT ONLINE BANKING USER NAMES THAT MEET THE REQUIREMENTS OF THE NEW ONLINE BANKING SYSTEM. IF YOUR CURRENT ONLINE BANKING USER NAME DOES NOT MEET THE FOLLOWING PARAMETERS THE SYSTEM WILL NOT CONVERT YOUR ONLINE BANKING USER NAME AND YOU WILL NEED TO COMPLETE AN ADDITIONAL ENROLLMENT STEP PRIOR TO YOUR FIRST ONLINE BANKING LOGIN ON OR AFTER FEBRUARY 28TH.

User Names must meet these parameters:
  • must be less than 20 characters
  • must start with a letter 
  • must contain only letters A-Z and/or numbers 0-9*
  • must be unique**

*What Is Not Allowed?
Your User Name may not contain symbols or punctuation such as @, ! . _ * - # " (), etc.
 
 
**What Does Unique Mean?
No two User Names can be spelled exactly the same when there are no numbers to differentiate the User Names, because the new system is not case-sensitive. For example,if a member has 3 accounts and wants to assign Online Banking User Names such as MaryJane on the 1st account, maryjane on the 2nd account, and MaRyJaNe on the 3rd account, the new system would not allow it because all three User Names are spelled exactly the same and have no numbers to make them unique. If this was a real member she could could possibly choose to make them different by assigning maryjane1, maryjane2, and maryjane3 as her account User Names. Other ways to create a more unique User Name would be to add a phone number or year of birth after the name, such as maryjane5555 or maryjane1988. 

IF YOUR CURRENT ONLINE BANKING USER NAME DOES NOT COMPLY WITH THE PARAMETERS ABOVE AND YOU WISH TO CHANGE IT NOW, SIMPLY LOG INTO ONLINE BANKING, CLICK ON 'MY ACCOUNT' AT THE BOTTOM OF THE SCREEN, CLICK ON YOUR USER NAME, THEN TYPE A NEW USER NAME IN BOTH FIELDS, FOLLOWING THE PARAMETERS ABOVE.
 


Frequently Asked Questions:

Will I be able to see my transaction history or old check images when I log in on February 28th?

No, transaction history from the old online banking system will not be transferred to the new system. It will also not be available via Mobile Banking or Telephone Banking. Please save or print any transaction history records you need prior to February 24th.

Same for check images, you will not have access to any check images from the old system. If you need copies of checks for your records (taxes, etc) you need to save them or print them prior to February 24th.


Will I be able to access all of the eStatements that are on the current Online Banking system?

3 eStatements will be migrated to the new system: December, January, and February. It is your responsibility to save or print copies of your archived eStatements prior to February 24th.


What will happen to my eAlerts, such as my daily balance alert and my deposit alert?

eAlerts will not transfer to the new system. The new Online Banking system has all new eAlerts and we encourage you to set up eAlerts when you log into the new Online Banking system.




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