E-Alerts

1st CCU Anywhere: Convenient account monitoring anywhere, any time, from any device
Receive notification of account activity via text message or e-mail. Change your alerts whenever you wish. eAlerts are a free service provided by 1st Community Credit Union. Setting up your eAlerts is quick and easy, click the video below for a helpful guide!
 

      

Security eAlerts:
  • Log into 1st CCU Anywhere via Online Banking or the Mobile App
  • In the left menu, click on your name at the bottom (to reach the left menu on Mobile click the three lines at the top left)
  • When you've clicked on your name, select 'Settings'
  • Select 'User Alerts' from the Settings Menu
  • You'll see a list of your Security Alerts - these alerts are required and are provided for security purposes. The Security Alerts default to sending an email to the email address on your account when a new change has been made to your profile:
    • Login from a new device
    • Username changed
    • Email address changed
    • Mobile phone changed
    • Password changed
  • Security eAlerts by email are required, and you can also ADD alternative forms of notification if you prefer. Tap the alert type, then tap or click to toggle if you wish to also receive Security eAlerts via Text (SMS) and/or In-App Notification. Click the Save button to save your changes.


Along with convenient Security eAlerts you also have the ability to set up eAlerts for each account you are a Primary owner of. The eAlerts available are Balance Alerts and Transaction Alerts.


Balance eAlerts:

    • In the 1st CCU Anywhere Online Banking or Mobile App, select the account for which you'd like to add an eAlert by tapping or clicking the account (Example: Checking)

    • Click 'Alert Preferences' in the menu (mobile) or click the Alert Preferences button (online)

    • In the Alerts box you may set up your eAlerts:

      • In the Balance Alerts section, select 'Add Alert'

      • Select Above or Below, and then input a dollar amount (round up to the nearest dollar)

      • In the 'Notify By' field, select Email, Text Message, and/or In-App Message

      • Select 'Add Alert' to save the alert

    • Repeat this process to add Balance Alerts to your other accounts as needed
    • The Balance Alerts are triggered by a transaction (i.e. a deposit or a withdrawal)
    • The Balance Alerts are sent one-time only, on the day a transaction triggers the alert. (Example: If you set an alert to be notified when your account balance falls below $100, you will receive an alert on the day your balance falls below $100, but you will not receive alerts on the following days. Only when your account balance is brought up above $100 and then falls below $100 will you receive the alert again)
Transaction eAlerts:
    • In the 1st CCU Anywhere Online Banking or Mobile App, select the account for which you'd like to add an eAlert by tapping or clicking the account (Example: Checking), then select 'Alert Preferences' in the menu (mobile) or use the button (online)
      • In the Transaction Alerts section, select 'Add Alert'
      • Set up the eAlert(s) to be sent to you when a Credit Transaction (a deposit) is above the dollar amount you specify, or when a Debit Transaction (a withdrawal) is above the dollar amount you specify.
      • In the 'Notify By' field, select Email, Text Message, and/or In-App Message
      • Select 'Add Alert' to save the alert
    • Repeat this process to add Transaction Alerts to your other accounts as needed
    • The Transaction Alerts are triggered by a transaction that meets the threshold you have set up
    • The Transaction Alerts are sent one-time only, on the day a transaction meets the threshold

Reminder:  eAlerts are sent to the email address and/or mobile phone number listed on your account. To receive an SMS Text Alert you must have a valid mobile phone number listed in the 'Mobile' field under your Profile.  To edit the email or phone number, click on the image circle in the upper right corner to go into your Profile and make the necessary changes to bring your contact information up-to-date. 

In-App Message Alerts will show up as a new Message in the Message menu within 1st CCU Anywhere's Online or Mobile Banking.

To Edit An eAlert:
    • Select the account you would like to edit an alert for
    • Click 'Alert Preferences' in the menu OR 'Manage Alerts' in mobile
    • Under Alerts, click 'Edit' on the right side of the alert, make the adjustments to the alert, then click Save
To Delete An eAlert:
    • Select the account for which you would like to delete an alert
    • Click 'Alert Preferences' in the menu OR 'Manage Alerts' in mobile
    • Under Alerts, click 'Edit' on the right side of the alert, then select Remove


eAlerts are near-real time. Alerts may take a few minutes to reach you.

Your credit union does not charge for eAlert Texts, however, you may be responsible for data charges on your device. Depending on the rate plan with your mobile service provider, you may incur charges when receiving texts. Please consult your mobile device's service plan for details.