Credit Card Online

1st Community Credit Union's online credit card management website is new and improved - with a new look, a more mobile-friendly platform, and improved navigation that credit cardholders will appreciate.  

What's New:

• NEW!   Cardholders now have the option of selecting 'Current Balance' as a payment option when paying the full balance on the card (the previous system required cardholders to type in the current balance).  The other payment options (minimum due, statement balance, and 'other amount') are also still available as options. 
• NEW!   You can now Lock and Unlock your 1st CCU Visa Credit Card!  This is useful if you have misplaced the card.  

 

What This Means For You:

• Most cardholders who used the previous version of the online card management system (formerly named AccessPoint) do not need to re-enroll.  Your 1st CCU Anywhere link will update on November 16, 2022.  

• • • • To access the updated site, simply log into 1st CCU Anywhere Online or 1st CCU Anywhere Mobile and click on the Credit Card button on your account list on the dashboard.
      • In the list of options that pop up, click on the 'Credit Card' option
      • If you had a previous AccessPoint profile you will most likely be taken to the new and improved  Account Summary screen.
        
      • You're all set! Skip down this page to read about Navigation of the new system!
• A small number of Credit Card holders who have multiple accounts at 1st CCU may not have been automatically migrated to the new online credit card management system:
  • • • If your profile did not automatically migrate to the new system you will see a Terms and Conditions screen the first time you access the upgraded Online Credit Card Management site
      • Accept the Terms and Conditions and click Next
      • Provide enrollment information and verification information the system asks you for
      • If the system is able to merge your old profile to the new system based on the verification information you provide, you will be sent a one-time passcode to complete the verification process. Enter the passcode into the verification field to finalize the enrollment. Then you'll be redirected to the new and improved Account Summary screen.
      • If you have multiple credit cards you may need to add your other cards to your profile. See instructions below. 

• • 
    

• Cardholders who have not previously used the online card management system (or who used the old system but the system was unable to migrate the profile to the new system) will be directed to the enrollment screen when selecting 'Credit Card' from the list of Credit Card options within 1st CCU Anywhere.
  

• • • • During the enrollment process you will be presented with the Terms and Conditions screen. Please review the Terms and Conditions (Note: the Terms and Conditions will only appear upon the initial enrollment; you may print or save them for future reference).  
      • After reviewing the Terms and Conditions , click the box to accept them, then click the 'Next' button.
      • The Verification page will display.  Verify that the correct credit card account number is displayed in the card number field (or enter your card number if it is not displayed). Then click 'Next'.
      • In the Card Information and Verification screen you will enter 3 pieces of identifying information that is associated with the Primary Cardholder on the account.  This is for verification purposes.  Click 'Next'.
      • On the Profile Info page, enter your first and last name, phone number, and email if those fields have not been pre-populated.  There is also a field to enter an optional Card Nickname.  Then click the 'Next' button.
      • Set up your 3 security Questions/Answers. Click 'Submit' when you've finished setting up the Profile

With our convenient Online Credit Card Management system it's easy to manage your 1st CCU Visa credit card account:

• Pay your Credit Card Bill 
• View Credit Card Transactions
• View Pending Authorizations
• View Credit Limit and Available Credit
• View Card Balance
• View Current And Past Statements
• See your CU Rewards balance

Navigation Of The System:

• • Cardholders may edit phone numbers, email address, and street address by clicking the Profile icon in the upper right corner of the Account Summary screen.
  • In the Profile section you have the option to select 'My Profile', 'Account Profile', or 'Manage Cards'
  • To change your contact information (phone and email), Login Information (password), or Security Questions/Answers, please select 'My Profile'

• • Cardholders can add, remove, activate and change the default card by clicking the 'Manage Cards' link in their Profile

• • From the Account Summary page, click the 'Make Payment' icon in the right-side navigation
  • Review the Terms and Conditions and click to Accept them
  • Select the Payment Account from the dropdown menu
  • Select the Payment Date from the calendar
  • Select the Amount To Pay
  • Click the 'Next' button and the summary page will display
  • Review the payment details. If they are correct, click 'Next'
  • At the Authorization screen, review the information and click 'Authorize' to authorize the payment
  • The Confirmation Screen will display the payment information you authorized.  Click the 'Account Summary' button to return to your Account Summary dashboard.

• • Select the 'Make Payment' icon from the right-side navigation
  • Accept the Terms and Conditions
  • Click the 'Edit' link next to the 'Choose a Payment Account' field in the Payment Details box
  • Click the 'Add New Account' button
  • NOTE:  If you have recently added or changed your payment source (within the last 5 days) in DX Online, you will receive a message letting you know that payments cannot be made until the system verifies your new payment account, which can take up to 5 calendar days from when you updated the account.
  • If you are still okay with changing your payment account, click the 'Yes' button
  • Select the Account Type from the dropdown menu.  The routing number may pre-populate.  
  • Enter the full account number in the Account Number field, then enter it again in the Verify Account Number field.
  • Click the 'Save and Next' button, then click 'Confirm' button

• • Click the 'Payment Activity' icon from the right-side navigation
  • Cardholders can search for specific payments using the search function
  • Using the dropdown arrow on the far right, you can see payment details
  • Use the 'Show More' link at the bottom to see more payments
  • The Payment Activity section shows Pending, Posted, Scheduled, and Canceled payments
  • Cardholders can cancel a scheduled payment by clicking on the 'Cancel Payment' button of a scheduled payment in the list

• • To activate a new or replacement credit card, log into DX Online.
  • From the Account Summary page, click on the 'Activate' button. The Activate Card screen will display.
  • Select the Card Expiration Date from the drop-down menu and click 'Submit'
  • The success message will display. Click the 'Close' button to return to the summary page.

• • You can dispute a transaction for any of the following reasons:

    • • • • Someone else used my card without my knowledge

          • I was charged multiple times for the same purchase

          • I was charged the wrong amount

          • I have not received the product/service

          • I received a product/service that was defective or not what I expected

          • I cancelled this transaction

    • To dispute, select the transaction from the 'Posted' transactions shown in the Transactions section of the Account Summary page
    • Click the 'Report An Issue' button
    • Review the 'Did You Know' information, then click 'Continue' if you are ready to continue with the dispute
    • Choose the dispute reason, then answer all the questions asked.  This may include clicking the radio buttons next to all transactions shown in the Dispute pop-up box that you did not authorize. The questions your are asked are based on the answers you provide, as a way for the system to get all the information it needs for the dispute.  Provide all the information requested, then read the Summary screen before clicking 'Submit'.  A confirmation screen will display when the request has been submitted.

• • Clicking the Statements icon in the right-side navigation and scroll down the page to view a list of the statements available for you to view.  Statements show the date your next statement will be issued, your card balance, the amount of purchases made on your card during the statement cycle, and the amount of any cash advances, the amount of any payments or credits during the statement cycle, the interest charged and any fees, and the new statement balance.  You can also see the minimum payment due, and the next due date.
  • On the left side of the Statement Summary is a link to enroll in eStatements if you are not already enrolled. eStatements are a secure way to receive your statement information, rather than letting your paper statement sit in your mailbox unattended and vulnerable to thieves.
    • • To Enroll in 1st CCU Credit Card eStatements:
        • Click the Enroll link under Statement Summary
        • Click to download the PDF (regulations require that you must prove that your device has the ability to view PDF statements). 
        • Copy or enter the code from the PDF and enter it in the confirmation field, then click 'Next'
        • Read and accept the Terms and Conditions, then click 'Submit'

• • • • • To View, Print or Download your Credit Card eStatements (to print the eStatement without viewing it first, simply click the three-bar icon to the right and the Print button will display, then click the Print button and select the printer)
        • Locate the eStatements section of the Statement Summary section
        • Click on the Document icon next to the statement you wish to view

• • • • • To manage eStatement delivery:  Select the Statements icon, then click the 'Manage eStatements Delivery' link
        • Enter the new email address and click 'Save'

• • Click the Lost/Stolen icon from the right-side navigation
  • Click the appropriate radio button to indicate what happened, then click 'Next'
  • Read the information in the box and click 'Continue'
  • Fill in the information requested  (please note, your contact information on your profile must be up-to-date to submit a lost/stolen request in DX Online)
  • Complete all the information requested by the system, then click 'Submit'
  • WHAT YOU NEED TO KNOW ABOUT REPORTING A CARD LOST/STOLEN: 
    • • IF YOU HAVE AN INCORRECT ADDRESS ON FILE, YOU WILL NOT BE ABLE TO COMPELTE THE LOST/STOLEN REPORT WITHIN THE ONLINE SYSTEM. YOU WILL BE PROMPTED TO CONTACT 1ST COMMUNITY CREDIT UNION OR TO CALL THE LOST/STOLEN PHONE NUMBER (1-800-449-7728) TO REPORT YOUR CARD.
      • After the card is marked Lost/Stolen, the new card that is issued to you will automatically be added to your online user profile and the old card will be removed. It will not be necessary to manually add the new card when it arrives in the mail.

• Icons located in the upper right corner (when viewed on a mobile device these options are listed in the menu at the top left)
  • • Profile icon to edit your contact information, secondary authentication questions, user name and password, and manage cards
    • Services icon:  This option allows you to Nickname your credit card, Request A Replacement Card or Remove A Card.
      • • • When you click 'Request Replacement Card' you will select the appropriate radio button next to the reason for the replacement, then click 'Next'. Verify the card information is correct, select the appropriate radio button, and then 'Submit'.  A pop-up box will confirm that your request has been received.
          • When you click 'Remove A Card' you will be asked to read the pop-up box to ensure you want to proceed with removing the card, then click 'Remove'
    • Logout icon to log out
• Credit Card Lock/Unlock (card art image on the top-left)
  • • Cardholders can lock and unlock their card easily by clicking on the padlock icon which is displayed in the lower left corner of the card art
    • When the lock has a green background the credit card is Unlocked
    • When the lock has a red background the credit card is Locked 
    • To lock your credit card so it cannot be used for transactions (for example, if you have temporarily misplaced the card) click on the green square located on the bottom left corner of the card art. 
    • A box will pop up asking you to confirm that you wish to lock your card so it cannot be used.  Click 'OK'
    • Note:  Placing a lock on a credit card updates the account with real-time Lock status. When the card is locked (for example, for suspected fraud) but a reason code of 01 is not placed on the card, the user cannot Unlock the card in DX Online.
• Icons in the right-side menu (these icons may move to the bottom when the site is viewed on a mobile device)
  • • Make Payment icon takes you to the payment screen.
    • Payment Activity icon allows you to view payment history.
    • Statements icon allows you to view your credit card statements.
    • Lost or Stolen icon takes you to the interactive screen for reporting a card lost or stolen. Complete all the required information, then review the information you provided before submitting.
• To Leave The Online Credit Card Management System And Return To Your Account In 1st CCU Anywhere:
  • • • • You can either click the Logout icon in the upper right corner of the screen (blue arrow) and then click on the 'X' in the upper left corner of the screen, OR,  you may simply click the 'X' in the browser toolbar in the upper left corner of the screen. (Please do not use your 'Back' button on your phone or desktop computer to exit the Online Credit Card Management system)

       

• • • • • For security purposes, whenever you are resuming your activity in 1st CCU Anywhere after visiting the Online Credit Card Management system, you'll be asked to enter your 4-digit 1st CCU Anywhere PIN to verify your identity.
        • Once you've entered your 4-digit PIN you will see the Credit Card account option list and you can click the arrow in the upper left corner of the screen to return to your 1st CCU Anywhere Dashboard.
          

• How many days of transactions are available in the Transaction History?

• Is the transaction history and balance information updated in real-time?

• Can cardholders make more than one payment per day?

• What are the security features of the system?
  • You may be asked to provide information to verify your identity to perform certain functions within the system.  
  • To protect your account, a passcode may sent to you via Text or Email.  Select your preference for receiving the passcode, then click 'Send'.  The passcode will remain active for 10 minutes.  Once you receive the 6-digit passcode you must enter it into the code field and click 'Submit'. Then follow the prompts on the screen.
  • For security purposes the passcode may only be sent to the email or phone number of the Primary Cardholder.
  • Note: if you enter the passcode incorrectly too many times you will receive a message that the system is unable to verify your information and you'll need to contact the credit union or the Card Services number on the back of your credit card for assistance in resolving the lockout.
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