A Message From 1st CCU's President


Our lobbies are open, we're here to serve you

 
To our valued members,
1st CCU has launched Phase One of our Bounce Back plan.  We want to sincerely thank you all for pulling together with us during the COVID-19 pandemic. While we understand that life won't be immediately returning to pre-COVID's definition of "normal", we are optimistic about the best practices we've put into place to keep our Members and Employees safe and healthy, and we are excited for a successful transition.
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  • Effective May 26, 2020 our lobby capacity is limited to ten (10) members at a time in each branch until further notice.  This step is necessary to continue our commitment to responsible social distancing for the safety of members and employees.
  • Effective May 26, 2020 our lobby and drive-up hours have returned to normal:
Sparta

West Salem

Tomah
Lobby
Mon-Wed
Thur-Fri
Saturday

8:30 -   5:00
8:30 -   5:30
8:00 - 11:30

Lobby
Mon-Thur
Friday

8:30 - 5:00
8:30 - 5:30

Lobby
Mon-Fri

8:30 - 5:00
Drive-Up
Mon-Fri
Saturday

7:30 -   5:30
8:00 - 11:30

Drive-Up
Mon-Fri
Saturday

7:30 - 5:30
8:30 - Noon

Drive-Up
Mon-Thur
Friday
Saturday
 
8:00 -   5:00
8:00 -   5:30
8:30 - 11:30
  • Our Call Center is also available to assist you, call 888-706-1228.
  • Members who are at higher risk for serious illness and other members who wish to continue practicing social distancing are encouraged to continue using our drive-up lanes for basic transactions (cashing checks, cash withdrawals, etc).
  • Members are also encouraged to continue using our ATM's and remote services such as the Mobile App, Online Banking, Telephone Banking, Online Bill Pay for fast and convenient access to managing the funds in your account.  You can also use our online loan applications to apply for loans from the comfort of your home.
  • To find out more about our eServices, click here
  • Changes You Will Notice In Our Lobbies:
    • We've installed clear plexiglass screens to protect members and staff.
    • We've installed Sanitation Stations in the lobbies for your convenience.
    • Please follow the directions for safe and socially-distant entry to and exit from the building, and use the markers on the floor to maintain 6-feet of social distance within the lobby while waiting to approach the teller line.
    • Our staff is following sanitation guidelines set forth by the Wisconsin Bounce Back Plan. As part of this plan we are not able to offer coffee and water to members during this phase of re-opening, we won't be shaking hands when greeting members, and other protection plans will be in place to keep everyone safe and healthy.
    • Masks are not required but we encourage all members to choose their own level of comfort when deciding whether to wear a mask in the lobby. Our staff will follow member identification procedures for security purposes. 
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Continue to be vigilant!  Many scammers are seeking to exploit the uncertainty surrounding the economy, confusion about government stimulus programs, the unemployment crisis, and the fear surrounding COVID-19.  Remember, when someone reaches out to you by phone, email, or text asking for your personal information it is a scam. If they are offering free money, it is a scam. If they offer you a job that consists of performing banking 'errands' and transfers between accounts, it is a scam (and illegal). For more information on protecting yourself from fraud and identity theft visit our Fraud and ID Theft resource page.
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As always, if you are experiencing financial hardship please reach out to 1st CCU directly by calling 888-706-1228. Let us be your partner in working through whatever challenge you are facing. We're here for you.
 
RESOURCES:
We have assembled an overview of the Government Stimulus CARES Act, with information and links for your convenience: Government Stimulus Guide
BUSINESS RESOURCES:
Many businesses are facing challenging times in this current health crisis. The U.S. Small Business Administration is committed to helping bring relief to small businesses and nonprofit organizations suffering because of the Coronavirus (COVID-19) pandemic. On March 27, 2020 President Trump signed into law the CARES Act, which provided additional assistance for small business owners and nonprofits, including the opportunity to get up to a $10,000 Advance on an Economic Injury Disaster Loan (EIDL). This Advance may be available even if your EIDL application was declined or is still pending, and will be forgiven.
If you wish to apply for the Advance on your EIDL, please visit www.SBA.gov/Disaster as soon as possible to fill out a new, streamlined application. In order to qualify for the Advance, you need to submit this new application even if you previously submitted an EIDL application. Applying for the Advance will not impact the status or slow your existing application. 
The U.S. Small Business Administration also encourages small businesses to subscribe to their email updates via www.SBA.gov/Updates and follow them on Twitter at @SBAgov for the latest news on available SBA resources and services. For additional assistance you can find your local SBA office and resource partners at www.SBA.gov/LocalAssistance.
Here is a link to a summary of the Paycheck Protection Act.
Here is a link to Tips for Credit Union Business Members from the Wisconsin Credit Union League.
Additional guidance and information may also be available on the Small Business Administration website.
As new information becomes available we will share additional resources.
 
Thank you again for your patience and understanding as we navigate the "new normal" throughout the coming months. We're here to serve you!
 
Sincerely,
Brad Bauges, President
1st Community Credit Union