You, and all joint owners on your account, will need to sign an enrollment form.  Ask a Member Service Representative for a home banking enrollment application during your next visit to the credit union, or contact us via email (general@1stccu.com)* or phone (608-269-8121 or 1-888-706-1228) and request that an application be mailed to you.  Once all owners of the account have signed the enrollment application you may return it to the credit union in person or by mail and we will activate your enrollment within a day or two.

*E-mail is not secure and information can be read by others.  Do not e-mail information such as passwords, social security numbers, account numbers, mother's maiden name, etc.

As soon as your account has been set up for online banking, you may log in to www.1stccu.com and click on the CU Online button in the upper right-hand corner of the screen.

Enter the first eight digits of your account number (with no dashes or spaces) as your user name
(ex: if your account number is 1234567-8-00, then you will enter 1234567 8

Enter your Password - for your first log-in, this will be the social security number of the Primary Member listed on the account

NOTE:  After your first log-in you will be prompted to change your user name and password to something of your choosing for security reasons

CU Online features Two-Factor Authentication; a 'second layer' of security to safeguard the privacy and security of your personal information.  The first layer of protection is your user name and password.  This second layer is a security image that you choose from 50 provided images.  When you enter your user name your security image appears on the screen - this is a way for you to verify that you are at the correct site and not a phishing site.

To Set up Two-Factor Authentication:
     Step 1 - Select a security image from 50 provided images
     Step 2 - Select five challenge questions to answer from a pool of over 30 questions
     Step 3 - Answer the challenge questions  *Note: all signers on the account should
     also know the answers to the challenge questions.  Please note that the answers
     are Case-Sensitive.
     Step 4 - Select whether or not to authorize your computer.  A Public computer is
     one that other people can access, such as a computer at work, at the library, etc.

When you have completed this short setup process, you may view your account activity, make online transfers between accounts, make loan payments, view cleared checks, and more.

If you are using an older version of a browser, you may have trouble accessing CU Online and enabling TLS 1.0 will fix the problem.

1. Log onto the internet
2. Click on TOOLS on the internet tool bar
3. Click on Internet Options
4. Click on the Advanced Tab at the top of the window
5. Scroll down toward the bottom until you see USE TLS 1.0
6. Place a check in the box to enable TLS 1.0
7. Click on Apply
8. Click OK

After you enable TLS 1.0, try to visit CU Online Banking again. If you are still having problems accessing CU Online after updating your TLS 1.0 setting, please give us a call and we will try to assist you.

If you enter the wrong password, one of the challenge questions that you chose during your initial setup of Two-Factor Authentication will appear.  By answering the challenge question correctly (remember that answers are case-sensitive) you will gain access to your account.  If you cannot remember your password, you should reset it once you've correctly answered the challenge question.

If you are having problems with your user name, password, or challenge question, you may call 1st Community Credit Union and speak to a Member Service Representative.  After we verify your identity, we can assist you with resetting your online account access.

This is an additional security feature to protect your account. If you have not logged into CU Online home banking within the last six months, your account will be unenrolled. You will need to contact 1st Community Credit Union to reinstate your enrollment status.

You may be using an older version of a browser; The SSL setting (Security Sockets Layer is the most common reason we’re seeing when members can’t access online banking. If this is the case it’s a simple fix – try enabling TLS 1.0 using the following instructions:

1. Log onto the internet
2. Click on tools on the tool bar
3. Click on Internet Options
4. Click on the Advanced Tab at the top of the window
5. Scroll down toward the bottom until you see USE TLS 1.0
6. Place a check in the box
7. Click on Apply
8. Click OK

After you have enabled TLS 1.0, try to visit CU Online Banking again. These are the instructions for Internet Explorer. If you use another browser, access your Internet Options-Advanced tool and place a checkmark in the TLS 1.0 box.