You may access your Periodic Account Statements online via any internet connection through CU Online internet banking. Upon enrolling in eStatements, all future statements will be archived on our secure website for up to 18 months. We also offer
Credit Card eStatements.
Secure
Your statements are accessed through our secure CU Online home banking service. The statement won’t sit in your unattended mailbox, and you won’t need to find a secure place to file it or dispose of it. Statements are archived online and you may print them, save them on your personal computer, or leave them stored in the archive.
Convenient
You’ll receive a monthly email reminder when your statement is ready, and you’ll be able to view it online at your convenience.
Voluntary
If you prefer to receive paper statements you don’t need to do a thing and there will be no changes in the way your statements are mailed.
Free
If you are already signed up for online banking you may enroll immediately. Log into online banking and click on the word eStatement at the bottom of the screen. Complete the convenient online enrollment form and submit it. Enrollments submitted by the 27th of the month will receive an email when their statement is available and will access their next statement electronically.
E-Statement FAQ
How do I enroll in eStatements and stop my paper statements?
Log into 1st CCU's CU Online home banking using your User Name and Password, then click on the word "eStatement" at the bottom of the summary page and complete the simple online enrollment form.
Can I view my eStatement immediately after signing up?
Access to eStatements will be set up within three or four days following the completion of the online enrollment form. For this reason, we recommend that you enroll by the 25th of the month to receive your next statement electronically. You will receive an email alerting you when statements are available. Statement archiving begins with the next statement following enrollment.
What is my account number?
This can be found in several places:
- It is listed on your paper statement – enter the 8-digit account number with no dashes or spaces.
- On a loan coupon book – enter the first 8 digits, using no dashes or spaces.
- You may request your account number by contacting 1st CCU in person and presenting photo ID or two other forms of identification.
*Do not enter the account number listed on the bottom of your checks, as this account number is not formatted correctly for eStatement enrollment.
What information is available through 1st Community Credit Union's eStatement program?
Members can receive their membership account statements free via email and our secure website.
Is my eStatement membership account information protected from others viewing it?
Your information is protected with the latest security features. 1st Community Credit Union's eStatement program uses 128-bit encryption security to ensure that your private information stays private.
What kind of computer equipment and software program is needed to use 1st Community Credit Union's eStatement?
You do not need any special computer configuration or software package to access your eStatement s, just a computer, a modem, Internet access and an Internet browser that supports 128-bit encryption. Microsoft Internet Explorer 5.5 or higher, Mozilla Firefox 2.0 or higher, Netscape Navigator 4.75 or higher, CompuServe 2000, and AOL 5.0 or higher provide the security encryption required for 1st Community Credit Union's eStatement program.
What if my Internet browser is not one of the versions needed to access my account information?
Both Microsoft and Mozilla offer free download upgrades of their browsers on their respective homepages.
How do I view my eStatement?
Your statement can be accessed from 1st Community Credit Union's online banking. Log in with your User Name and Password and click on eStatement.
What if I accidentally delete my email notification that my statements are ready? Can I still view them?
Even if you delete the email notification you can access your eStatements through online banking and click on eStatement.
What if I no longer want to receive my statement electronically? How do I stop receiving eStatements?
You can switch back to the paper version of your statements at any time. Contact a credit union representative by phone at 608-269-8121 or email
general@1stccu.com and ask to change your statements back to paper.
Can I have my eStatement email notification sent to two different email addresses?
We can only send your eStatement notification to one email address; however, you can access your statements via any computer with Internet access. Simply go to the eStatement menu from 1st CCU’s online banking.
How can I get a paper copy of my statement?
You can print any statement or notice from your library of available statements and notices. If you would like to print a copy, there are three different options to do so:
- Selecting File/Print from the menu bar at the top of the eStatement screen;
- Clicking on the Printer-Friendly Text Only View option under the masthead; or
- Clicking on the Download Statement as PDF file option under the masthead.
(NOTE: With options #1 and #2 you may have to adjust your printer margins the first time you print by selecting File/Page Setup from the menu bar and setting the left and right margins to .25 each)
You may also request a paper copy of your statement any time for a fee by calling the credit union.
Can joint members sign the enrollment form for eStatements?
Yes, any member on the membership account can sign an account up for eStatements.
How do I notify the credit union of my new email address?
You can contact a credit union representative by calling 608-269-8121, 608-786-2420, or toll-free 888-706-1228; or email
general@1stccu.com.
When, during the month, will my eStatement be available online for my viewing?
Your eStatement will be available approximately the first week of the month.
How long will the statement remain 'online'?
1st Community Credit Union's eStatement program will archive 18 months worth of statements. Archiving will begin after the date of enrollment in the eStatement program.
Can my eStatement information be exported to other programs?
1st Community Credit Union eStatement s can be saved as a text file and imported into Microsoft Word or another text program.
