Payment Related FAQs

What should I do if my last payment has not been posted?

  Call 1 st Community Credit Union during regular business hours or the Customer Service telephone number on your   statement after hours.

Can I make a payment to my credit card account online?

  The "Pay-My-Bill" option is available for making payments online

What does the TruSecure logo represent?

TruSecure® Corporation is the worldwide leader in Internet security assurance services. TruSecure provides a comprehensive security assessment and assurance program that helps hundreds of businesses reduce their information security risks and safely implement new Internet technologies and initiatives. TruSecure ensures maximum protection of information and resources from both cyber attacks, whether internal or external; and physical attacks, whether intentional or naturally occurring. This web site follows TruSecure's risk reduction methodology to minimize real-world risks.

TruSecure has reviewed the security policies, practices, and physical and technical infrastructure associated with this web site.   TruSecure has determined that the hardware and software that supports this web site meets or exceeds their requirements for security certification. TruSecure has determined that this web site is in compliance with the TruSecure Essential Practices for security assurance.

FAQs

I don't see the words 'Credit Card' at the bottom of the home banking screen, what should I do?

  Call 1st Community Credit Union during regular business hours for assistance; we will get you set up to view your account online:

 608-269-8121 or 1-888-706-1228 toll free and ask for Credit Card Assistance

How do I get additional credit card information not provided on this web site?

  Call 1st Community Credit Union during regular business hours

608-269-8121 in Sparta, 608-786-2420 in West Salem , or 1-888-706-1228 toll-free

  or call the Customer Service telephone number listed on your statement after business hours.

How often is credit card information updated on this web site?

  Account balance, available credit, payment information, and transaction information are updated nightly on regular   business days.

How do I get to the main screen to select another credit card to view?

  Click the Recent Activity link on the Navigation Menu. The "Recent Activity" screen will display. Select the account to   view account information for from the "Select Card" drop-down list. The "Recent Activity" screen will re-display   showing information for the selected account.

Can I activate a credit card using this web site?

  You can activate your inactive card by selecting the appropriate links on the specific system screens .

How do I get information on the transactions prior to the transactions showing on the "Recent Activity" screen?

  Click the Card History link on the Navigation Menu to display the "History Results" screen. Select the statement   history period for which you want to see transactions from the "Select Another Statement" drop-down list. The   "History Results" screen will re-display with transactions for the selected statement period.

What do I do if I have an unauthorized transaction on my account?

  Call 1 st Community Credit Union immediately during regular business hours, or call the Customer Service Number   listed on the back of your card during non-business hours.

Why does my credit card account balance and my available credit not equal my credit line?

  There are outstanding authorizations that have not yet posted as transactions on your account.

How do I obtain information on a previously reported dispute?

  Call the telephone number on the letter of acknowledgement of dispute. If you have not received a letter of   acknowledgement, call the Customer Service telephone number on your statement.

Why is my minimum payment displaying online different than what appears on my paper statement?

  The minimum payment displaying online could be different than what is on your paper statement because it may or   may not include any over limit or delinquent amount that is currently due to bring your account current.

Do I need a password?
   Online card access is provided through the secure sign-on of our home banking system. You will log on with your   CU Online user name and password, then click on Credit Card toward the bottom of the home banking screen.

Can I access my account from more than one PC?
   Yes, you can access your account from any number of computers; you will log into CU Online home banking

Whom do I contact for assistance?
   If you experience any problems, please contact the customer service number located on the back of your card.