1st Community Credit Union

ONLINE ACCESS TO YOUR CREDIT CARD

Pay Your Credit Card Bill Online
View Credit Card Transactions
View Pending Authorizations
View Credit Limit and Available Credit
View Card Balance
Demo

FAQs

How do I get started?

Online access to your credit card account is available through CU Online home banking. Log into online banking and click on 'Credit Card' at the bottom of the screen to view your card activity or to pay your bill.

What if I don't see the words 'Credit Card' at the bottom of the home banking screen?

Call 1st Community Credit Union during regular business hours for assistance; we will get you set up to view your account online:
608-269-8121 or 1-888-706-1228 toll free

How do I get additional credit card information not provided on this web site?

Call 1st Community Credit Union during regular business hours or call the Customer Service telephone number listed on your statement after business hours.

How often is credit card information updated on this web site?

Account balance, available credit, payment information, and transaction information are updated nightly on regular business days.

How do I get to the main screen to select another credit card to view?

Click the Recent Activity link on the Navigation Menu. The "Recent Activity" screen will display. Select the account to view account information for from the "Select Card" drop-down list. The "Recent Activity" screen will re-display showing information for the selected account.

Can I activate a credit card using this web site?

You can activate your inactive card by selecting the appropriate links on the specific system screens.

How do I get information on the transactions prior to the transactions showing on the "Recent Activity" screen?

Click the Card History link on the Navigation Menu to display the "History Results" screen. Select the statement history period for which you want to see transactions from the "Select Another Statement" drop-down list. The "History Results" screen will re-display with transactions for the selected statement period.

What do I do if I have an unauthorized transaction on my account?

Call 1 st Community Credit Union immediately during regular business hours, or call the Customer Service Number listed on the back of your card during non-business hours.

Why is my minimum payment displaying online different than what appears on my paper statement?

The minimum payment displaying online could be different than what is on your paper statement because it may or may not include any over limit or delinquent amount that is currently due to bring your account current.

Payment Related FAQs

When should I submit my online payment to avoid a late fee?

Submit payment online before 6:00pm Central Time and it will post the next business day if paid from a 1st CCU account. Payment from another financial institution will take up to 10 business days for the first payment to be posted while the payment goes through verification. You may make a payment to your credit card as often as once per day - if you make two payments on your credit card in a single day, only the last payment will be posted to your account

What should I do if my last payment has not been posted?

Call 1st Community Credit Union during regular business hours or the Customer Service telephone number on your statement after hours.